Reference

How eclub Handles Your Personal Information

We keep this straightforward. This policy explains what data we collect when you use your account, make deposits through bKash, Nagad or Rocket, or contact our support channels — and what we do with that information.

Account Data ProtectionPayment PrivacyCookie TransparencyLocal Wallet SecurityData Access Rights

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What This Privacy Policy Covers

eclub Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with eclub — from the moment you open an account through to withdrawals, support requests, and browsing sessions. When you register, we ask for basic identity details: name, email, phone number, and date of birth. These help us

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verify your account and keep your wallet secure. When you deposit via bKash, Nagad or Rocket, we record the transaction reference, amount, and timestamp but we never store your mobile wallet PIN or full payment credentials on our servers. Your browsing activity on our platform generates
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technical data — device type, IP address, browser version, session duration. We use this to maintain performance across mobile devices and to flag unusual login patterns that might indicate someone else accessing your account. We do not sell your personal information to third parties. Data may
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be shared with payment processors solely to complete your transactions, or with verification partners when required for identity checks. If law enforcement in your jurisdiction makes a lawful request, we may disclose limited data as required. Our data retention follows a clear principle: we keep information
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only as long as your account remains active or as long as applicable regulation requires. Once you close your account and any mandatory holding period expires, we remove personal data from active systems. Where our services are available depends on local law and the eligible regions
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we support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage What You Share

We built our data practices around the reality that most of you access eclub from a phone — often on mobile data, switching between apps, and managing payments through bKash, Nagad or Rocket. That context shapes everything from how we encrypt sessions to how we handle cookies and account verification. Below is a clear breakdown of each area so you know exactly what happens with your information.

Encryption in Transit

Every connection between your device and our servers uses SSL encryption. Whether you are logging in from a bus in Dhaka or checking your balance at home, the data moving between your phone and our platform is encrypted so it cannot be read by anyone intercepting the connection.

Cookie Usage

We use cookies to remember your login session, language preference, and device. Functional cookies keep you logged in across pages without re-entering credentials. Analytics cookies help us understand which sections of the lobby load slowly on mobile networks so we can improve speed for you.

Account Security Layers

Your account is protected by password plus OTP verification sent to your registered mobile number. If we detect a login from a new device or unusual location, we trigger an additional verification step. You can update your password anytime from account settings without contacting support.

Data Retention Periods

Active account data stays in our system while your account is open. Transaction records for bKash, Nagad and Rocket deposits are retained as long as regulatory requirements apply. After account closure and any mandatory holding window, personal identifiers are removed from active databases.

Third-Party Data Sharing

We share data only with payment processors handling your transactions and identity verification partners when required. We do not sell or rent your information. Any third party receiving your data operates under contractual obligations to protect it and use it only for the stated purpose.

Your Rights and How to Exercise Them

You can request a copy of all personal data we hold on you. You can ask us to correct inaccurate details or delete data that is no longer necessary. Submit these requests through live chat or email support — we process them and respond within a reasonable period after verifying your identity.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you want to ask about your personal data, request a copy of what we hold, or ask us to delete something, you have clear paths to our team. We handle privacy-related queries with priority because your data rights are not optional — they are part of how we operate. Reach out through any of these channels and reference your account email so we can locate your records quickly.

Common Questions About Your Data at eclub

These are the questions our support team fields most often about privacy and data handling. Each answer gives you the direct, practical information rather than pointing you to a generic document. If your question is not covered here, reach out through live chat or email and our team will address it specifically.

We collect your name, email address, phone number, and date of birth during registration. This information lets us verify your identity, secure your account with OTP, and process transactions through bKash, Nagad or Rocket linked to your registered mobile number.

No. We never store your mobile wallet PIN or full payment credentials. When you make a deposit, we record the transaction reference and amount for your account history, but the actual payment authentication happens entirely within your wallet app on your device.

Yes. Send a data access request through live chat or email support with your registered account email. After we verify your identity, we compile and send you a copy of your personal data, transaction history, and account activity records within a reasonable timeframe.

Contact our support team through live chat or email and state that you want your data deleted. We will process the deletion after identity verification, though some transaction records may be retained if regulatory requirements in your jurisdiction mandate a minimum holding period.

We share limited data with payment processors to complete your bKash, Nagad or Rocket transactions, and with identity verification partners when required. We do not sell, rent or share your personal information with advertisers or unrelated third parties.

We use functional cookies to keep you logged in across sessions and remember your device preferences. Analytics cookies track page load performance so we can improve speed on mobile networks. You can clear cookies through your browser settings at any time, though this will log you out.

Your account uses password authentication plus OTP sent to your registered phone number. Logins from unrecognised devices trigger extra verification. If you suspect someone has accessed your account, contact support immediately and we will lock the account while investigating.

After you request account closure, we retain transaction records for the period required by applicable regulation. Once that holding window passes, personal identifiers are removed from active systems. Anonymised analytical data may remain but cannot be linked back to you.

Yes. Go to your account settings to change your email address, phone number, or notification preferences directly. Changes affecting identity verification — like your registered mobile number — require OTP confirmation on the existing number before the update takes effect.

This policy covers how we handle data for all users, but the availability of our services and specific data obligations depend on your local law and the eligible regions we support. If regulations in your area require additional protections, those apply to your account automatically.

How eclub Handles Your Personal Information

How We Protect and Manage What You Share

Encryption in Transit

Cookie Usage

Account Security Layers

Data Retention Periods

Third-Party Data Sharing

Your Rights and How to Exercise Them

How to Reach Us About Your Data

Common Questions About Your Data at eclub

01 What personal data does eclub collect when I open an account?

02 Does eclub store my bKash, Nagad or Rocket PIN?

03 Can I request a copy of all data eclub holds about me?

04 How do I ask eclub to delete my personal data?

05 Does eclub share my information with other companies?

06 What cookies does the eclub site use and why?

07 How does eclub protect my account from unauthorised access?

08 What happens to my data if I close my eclub account?

09 Can I update my personal details after registration?

10 Is this privacy policy the same for all regions?

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